Frequently Asked Questions

Click this link to book a complimentary New Client Consultation and Behavior Assessment. Once you have scheduled your consultation, we will be in touch to provide you with the next steps.

We ask that new clients please register on our scheduling software, Time To Pet, providing your contact information, emergency contact names and phone numbers, payment details, home entry instructions, and other pertinent care information, including pet profiles for each pet listing species, breed, color, age, preferred veterinarian, dietary and medical needs, and pet care item locations, Time to Pet allows you to upload your pets’ most recent vaccinations and to electronically sign our client agreement. Completing these items thoroughly ensures we have the information and instructions we need to properly care for your pet and your home during pet care services.

Services should be scheduled via Time to Pet via the online client portal or smartphone app. There is a $10 administrative fee for services that are requested via phone or email. The same fee applies for scheduling changes received via phone or email.

Our cancellation is as follows:

• Less Than 24 Hours Notice: Client pays the full price of the service as a cancellation fee
• 24-48 Hours Notice: Client pays 50% of the service price as a cancellation fee
• 48-72 Hours Notice: Client pays 25% of the service price as a cancellation fee
• More Than 72 Hours Notice: No charge

Any balance remaining after the cancellation penalty is applied will be credited to your account for use toward future services. We do not offer refunds.

Our hiring process starts with a completed online application. Eligible candidates are interviewed twice, once virtually and once in person. Those selected to continue in the hiring process complete a hands-on interview with a member of our management team. Once selected for hire, candidates undergo a criminal background check and drug screening. If cleared, new hires undergo 40+ hours of training, including a canine and feline body language course, on-the-job training, and Pet First Aid & CPR within the first 90 days of employment.

We have served over one thousand families in Central Suffolk on Long Island and are proud to have almost 200 5-star Google reviews. These reviews speak to our professionalism, commitment to outstanding pet care, and exceptional customer service.

Our New Client Consultation and Behavior Assessment allows us to get to know you, your home, and your pets before providing services. We begin by reviewing your Time to Pet client and pet profiles and familiarizing ourselves with your pet and home care instructions, item locations, etc. Once the administrative part of the meeting is completed, we will focus on interacting with your pet(s), if they are willing, to ensure that they are a good candidate for in-home pet care. The vast majority of the pets we meet do exceptionally well during our New Client Consultation & Behavior Assessment, and most remember us from the meeting when we begin providing services. As a final element of the meeting, we will discuss possible lockbox locations for home access. We welcome your questions and are happy to clarify any outstanding items before we conclude our meeting.

During the New Client Consultation, we will discuss which door you prefer we use to access your home and pet(s). Once that is determined, we will collect two sets of house keys from you. One set of keys is placed in a lockbox in a discrete location. The second set of keys is stored in our office in case of a lockout or lockbox jam. All keys in our possession are coded for your safety and security and cannot be traced back to your home.

We use lockboxes to ensure that we can provide seamless scheduling and services. If you have digital key pads or a garage code, we can forgo the lockbox but still require a backup key to be stored in our office in case the coded key pad fails or a power outage makes garage access impossible.

If the only way to access your building is via a key fob, we will need to have one on hand for visits. Please contact us at 631-364-7837 or hello@dogdayspetcare.com to discuss any challenges related to key fob entry.

Once we reach your home, we prioritize your pet’s safety and comfort by limiting outdoor time during inclement weather or extreme temperatures. If outdoor time is limited, we will spend the rest of the visit time engaging your pet(s) indoors.

Most clients maintain lockboxes at their homes and backup keys in our possession to make future scheduling easier. Once we have keys set up, you can seamlessly schedule services using Time to Pet’s online portal or smartphone app. If you are moving or no longer need our services, please contact us at 631-364-7837 or contact@dogdayspetcare.com to discuss termination of services.

We are a team-based pet care company and work together to ensure coverage and seamless scheduling. One of our highly vetted, experienced pet care providers will care for your pets and communicate directly with you via the Time to Pet app to keep you informed during visits.

We use Time to Pet’s smartphone app to send you visit updates, including real-time GPS-tracking, time stamp, care reports, completed tasks, and photos.

We work with many special needs pets, including young puppies and kittens, seniors and geriatric pets, and medically sensitive pets. With your guidance, we are happy to provide the care your pet needs and keep you informed via our smartphone app.

When traveling, we ask that you please let us know when you are home and have taken over care of your pets. If you are delayed and need additional services, please submit visit requests via the Time to Pet online portal or smartphone app as soon as you learn of your delay. We will do our best to continue additional services until your return.

While this is very uncommon and we work diligently to meet and exceed client expectations, we ask that you please contact us upon your return to report any questions, comments, or concerns. Doing so allows us to rectify any errors, improve employee training, and continue improving our service offerings.

One of the best ways you can thank us for a job well done is to review us online. Not only do Google and Facebook reviews help our business grow, but they also help potential clients get a better understanding of the services we offer, the caliber of our staff, and our commitment to quality. We also use reviews to reward employees, improve training, and ensure we are meeting our clients’ needs.

If you are moving or no longer need our services, please contact us at 631-364-7837 or contact@dogdayspetcare.com to discuss termination of services.